Return Policy

Thank you so much for choosing Scarlet Tassel for your stylish gifts and home accessories. We are a small operation, which means we handle each order personally and with care. We strive to pack each purchase with plenty of packaging so that it will arrive to its destination in perfect condition. However, we realize that sometimes things happen during the shipping and delivery process so, if the contents of your package are not in good order, please contact us right away! You can reach us in the store at 864-236-1969, or by emailing [email protected]. We will assist you promptly.


If, for any reason you are not satisfied with your purchase, you may return it to us in the original packaging for an exchange or refund within 14 days of receiving the item. Unless the return is a result of our error or damage during shipping, we do not credit the original or return shipping costs. 

Please note: all custom and personalized orders, jewelry and personal accessories are FINAL SALE.


Despite our best efforts to prevent it, items are occasionally damaged during shipping. Should this happen, it is important that you keep all the original packaging and contact our customer service department within five days of receiving the item. We will replace and reship your item as soon as we have obtained possession of the original product and packaging and inspected it — so long as the replacement items are still available to ship.  
Please ship returns to:
Scarlet Tassel Gift & Home
Online Return
27 S. Pleasantburg Drive
Suite 110
Greenville, SC 29607


To make a return, please email [email protected] for a return authorization ID before you send back the item. Items without a return authorization ID cannot be accepted. Scarlet Tassel is not responsible for missing packages or any damage that occurs during return shipping. We encourage you to pack and seal the merchandise safely and securely in its original packaging. We recommend insuring the item for its full value. Once we receive the merchandise, the return will be processed within 72 hours and you will receive a confirmation e-mail with either your refund information or an order confirmation for the item you have requested in exchange.


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